Customer Engagement Specialist (Budd Lake, NJ)

Develop and maintain customer relationships
Manage incoming and outbound sales calls, inquiries and all aspects of order management
Collaborate with field sales team on assigned customers with focus to maximize program sales
Input and maintain customer account in CRM
Adhere to TireHub's pricing policy
Collaboration with TLC team to maximize route optimization
Manage customer returns and warranties
Product recommendations
Excellent written, interpersonal, and verbal communication skills
Demonstrated ability to deliver results to the appropriate quality and time metrics
Demonstrated problem solving & critical thinking skills
Product and industry knowledge
Collections experience
Microsoft Office experience
Other directives as set by Branch Manager and District Manager
End of day closing activities
2 years minimum previous sales or customer-facing experience preferred
Demonstrated success with over-the-phone communication
Industry sales knowledge preferred
Bachelors degree preferred

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