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Americas Product Experience Management, Product Lead (Mount Olive, NJ, NYC or Chicago, IL)

A mutually rewarding experience.


Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.¬  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.


Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.


About Mars, Incorporated¬ 


Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's¬ , SNICKERS¬ , TWIX¬ , MILKY WAY¬ , DOVE¬ , PEDIGREE¬ , ROYAL CANIN¬ , WHISKAS¬ , EXTRA¬ , ORBIT¬ , 5‚„Ę, SKITTLES¬ , UNCLE BEN'S¬ , MARS DRINKS and COCOAVIA¬ . Mars also provides veterinary health services that include BANFIELD¬ Pet Hospitals, Blue Pearl¬ , VCA¬ and Pet Partners‚„Ę. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles ‚€“ Quality, Responsibility, Mutuality, Efficiency and Freedom ‚€“ inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.


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Role can sit in Chicago, IL or Mt. Olive, NJ or NYC


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Job Purpose/Overview:


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The Americas Product Experience Management, Product Lead role within the Digital Center of Excellence is responsible for driving the strategic expansion of the Product Experience Management (PXM) platform within the America's region.


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The PXM expansion strategy will deliver and enable world class platforms, processes and ways of working related to Product Content across all Mars segments and markets in the Americas region, in support of driving growth in ecommerce and marketing.


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Key Responsibilities:


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  • Responsible for overseeing the product success across all segments for the Americas, in support of the Global PXM strategy

  • Responsible for ensure that PXM is focused on delivering against Business value targets, helping to define and report against KPIs on the product and processes with stakeholders & the Product Manager

  • Responsible for representing the Americas region and Segments contribution to the PXM backlog, prioritizing initiatives & features in partnership with the Product Manager in support of the strategic direction of PXM & Mars Inc.

  • Engaging with markets & teams applying "design thinking" skills to assess new demand & value opportunities against the product ‚€“ be able to translate business challenges to product opportunities/features

  • Establish a regular feedback process with the Global Product Manager, Digital stakeholders and the Digital Center of Excellence to align on priorities and roadmaps.

  • Establish data-driven decision making around value performance vs. priorities

  • Excellent partnership with our platform and services vendors.¬  "One team" approach

  • Ability to work with analysts and local teams to map and understand processes, landscapes and data flows that support successful activation of new markets on the product

  • Champion Agile delivery methodology and help build the Agile capability within the organization

  • Monitor, share and evaluate delivery, and measure progress to ensure value is delivered early and often

  • Actively participate in the larger Digital community, sharing and re-applying skills and knowledge, and bringing in best practices

  • Manage budgets, project managers, and development and vendor resources

  • Manage BA and QA resources as required


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Context and Scope:


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  • Champion of a culture of collaboration and expediency.¬  "ASAP" rather than "just in time"

  • Able to project the trajectory of various tracks, to predict if the product release is on track

  • Must have an eye for detail, but be able to 'see the forest for the trees'

  • Masterful in holding your ground as needed to make sure the team can continue to make progress

  • Comfortable facilitating a technical discussion with Architects, Developers and others

  • Able to influence decisions, resources, and work happening outside of Digital

  • Able to identify risks and issues before they manifest

  • Ability to execute & coordinate across multiple frameworks (Agile Scrum, Kanban, and Iterative Waterfall)

  • Ability to translate and clearly communicate status

  • Ability to create synergies within and outside the team, thinking big picture, beyond the immediate

  • Be precise in execution

  • Ability to manage expectations across multiple teams

  • Not be a pure 'task-master'

  • Ability to act and add value through partnership with the wider team

  • Ability to embrace and drive change, comfortable with a level of ambiguity


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Job Specifications/Qualifications:


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¬  Knowledge/Experience:



  • Preferred 3+ years' experience managing medium to large sized digital products and projects, using SAFe or Scrum frameworks

  • Preferably have varied experience in the past as a BA, QA, and/or Developer (this is not a hands' on coding position, but having the background will help)

  • Comfortable with Agile tools such as Basecamp, Visual Studio Team Services, Jira Agile, or VersionOne

  • Have worked in both Waterfall and Agile environments, but have a preference and passion for Agile


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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


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